Customer Service

We train your customer service representatives with a focus on customer retention and increasing brand loyalty.

Our experienced customer service specialists

free up your time to concentrate on profit making activities

Outsourcing your customer service functions to Brightway helps you grow your business. Our experienced customer service specialists free up your time to concentrate on profit making activities. You will get more out of your operating budget because the cost of our specialists is up to 60% less labor cost avoid workforce attrition due to our historically low turnover rates.

Better Customer CX

When your customer service department is overloaded due to understaffing, the agents become negative and communicate poorly. This damages brand loyalty and often loses customers. By delegating some or all your customer service activities by adding outsourced Brightway customer service agents, your customer service team will achieve faster response times with positive attitudes.

The empathy and patience of our specialists converts frustrated customers into satisfied ones and prevents losing future sales.

BETTER CUSTOMER EXPERIENCE = INCREASED BRAND LOYALTY = CUSTOMER RETENTION

Operational Support

Brightway customer service team members help you run your business by resolving customer problems and managing time intensive tasks.

Our experienced agents are trained to resolve diverse complaints and problems including quality issues, product delivery issues including missed or late deliveries, shortages, product damages in transit and other related claims. Brightway transportation-logistics service specialists can run your whole shipping department. Our dispatcher training school produces agents that can book freight, schedule shipments, and digitally track delivery of your products.

Technical Support

Brightway has the talent to lighten your technical service call load or even set up the department if needed. Our pool of highly skilled technical service professionals includes IT technicians, Engineers (mechanical, electrical, and Structural), Architects and draftsmen.

We can handle complex technical calls and assist customers step by step through any issues including:

Generate Revenue Streams

By using data feedback and specialized training of our customer service specialists, we can identify potential opportunities for upselling customers or developing new product offerings. Our partners can be sent frequent reports summarizing the observations and trends that may indicate potential. Once the upsell program is in place the agent handling the call can propose product improvements or options and accessories. Other sales opportunities include upgrading models or software, added features, warranties and service/product bundling.

Multi-Channel Support

To facilitate faster response and resolution of customer service issues the following methods of communication with the customer are utilized for their convenience:

Realize the benefits of using Brightway to outsource your customer service today

Other Services We Offer

Administrative Services

If you’re preoccupied with micromanaging general office administrative functions, our backoffice support team delivers a positive approach and increased efficiency. Whether you need receptionist, secretarial or data entry support, Brightway’s customized training process can mold our admin specialists to fit your company’s operations.

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Sales & Marketing

Let us show you how our experienced sales agents and appointment setting experts will increase your revenues. Brightway trained marketing specialists can implement an array of digital marketing tools including SEO, social media, website design and email blasts to generate leads.

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Accounting Services

You will gain efficiency with Brightway’s accounting systems and bookkeeping services. Our invoicing, collection, and record management systems will reduce fraud and improve your account receivable timelines.

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