Administrative Services
Our backoffice support team delivers a positive approach & increased efficiency.
Eliminating bottlenecks & slow response times
The administrative office support Brightway provides is designed to increase your productivity by making your back office run more efficiently. We specialize in eliminating bottlenecks and slow response times to customer communications which damage brand loyalty.
Many companies and organizations lose new prospective customers or fail to get repeat business because their initial contact doesn’t deliver a good customer experience. Brightway understands that the back office staff must deliver a positive interaction to reinforce your brand and insure customer retention.
Whether you need just a little extra clerical support or a complete administrative system, our back office services will improve your operation.
Main Administrative Services Offered
Reception: All inbound calls are answered promptly with a live representative. The call is evaluated and then redirected to the appropriate department including those pertaining to general inquiries technical service, sales and customer service
Correspondence: Response time is critical for customer retention. Brightway admin support sorts all in bound written communications and responds with preselected templates that can be customized if necessary. In some cases AI responses can be generated to shorten the response time.
Data Entry: Speed and efficiency are the hallmarks of our data entry specialists. Data is carefully monitored including using AI tools to flag any anomalies or trends.
Executive Support: Brightway will customize a training program designed to meet any specialized duties or responsibilities to help senior managers. The functions performed often include scheduling appointments and meetings, formulating itineraries for travel and real time live transcription. Team members performing these services will have at least 2 years experience in senior level administrative support. Whatever your executive administrative need, Brightway will deliver.
Custom Solutions For Your Operation
Other Services We Offer
Sales & Marketing
Let us show you how our experienced sales agents and appointment setting experts will increase your revenues. Brightway trained marketing specialists can implement an array of digital marketing tools including SEO, social media, website design and email blasts to generate leads.
Customer Service
We train your customer service representatives with a focus on customer retention and increasing brand loyalty. Our top priority is delivering a great customer experience whether we are offering assistance with technical support on installations or handling general queries.
Accounting Services
You will gain efficiency with Brightway’s accounting systems and bookkeeping services. Our invoicing, collection, and record management systems will reduce fraud and improve your account receivable timelines.
