Retail Solutions

With Brightway you can now afford to expand your customer service resources

We specialize in transforming

Physical location retail operations that have little or no e-commerce activities.

Brightway provides retail businesses with outsourced customer service and digital support solutions that deliver exceptional customer experience. Whether your company is structured only as a traditional brick and mortar retail enterprise or you also have a web presence as well, we can implement cost effective measures and personnel to improve your performance. We specialize in transforming physical location retail operations that have little or no e-commerce activities.

Our dynamic scalable retail solutions can quickly react to seasonal traffic variations and sudden market fluctuations to deliver a better customer experience. With Brightway you can now afford to expand your customer service resources at 60% less cost than your internal labor costs.

Grow Your Business

We help our partners expand their market penetration with e-commerce presence that complements existing physical market locations. Our outsourced specialists provide consistent customer service all year round without the expense of maintaining an excessive labor force through varying customer traffic surges ensuring brand loyalty. Quick scalable support and e-commerce sales agents provide a low cost method to test new products and marketing strategies and capitalize on opportunities.

We Turn Your Data Into Profits

Brightway uses feedback analysis to increase brand loyalty and bring your customers back. Using spot surveys and aggregate purchasing patterns we can create customer profiles and identify their preferences allowing quick responses on inventory. Our AI monitoring of customer comments exposes both potential problems and opportunities.

Improve Customer CX with Multiple Communication Channels

We make it convenient for your customers to reach you through different channels. This allows Brightway specialists to resolve customer concerns before they become problems and improves customer retention.

Online Chat

Messaging

Email

Phone Live Voice

Retail Segments using Brightway that have seen huge gains in performance and Customer experience: