Automotive Solutions
We help our partners increase brand loyalty and customer retention
Our low-cost outsource alternative increases
Employee reliability at up to 60% less labor expense
Brightway offers outsource back-office support, innovative digital solutions with e-commerce platform integration to diverse segments of the automotive industry. Our low-cost outsource alternative for customer service increases employee reliability at up to 60% less labor expense than hiring and training within your company. We help our partners increase brand loyalty and customer retention through improved responsive customer service.
Better Customer Service
Many expanding auto related businesses get bogged down with customer service issues that divert their focus away from revenue generating activities. Our low cost outsourced customer service allows our partners to economically add more experienced specialists which shortens response time. This improves the customer experience and solidifies brand loyalty. Brightway’s customer service specialists are trained to be empathetic and always project a can-do attitude which helps prevent losing customers.
Expert Digital Marketing Services
Brightway helps automotive industry companies grow by increasing sales to existing customers and expanding their market presence using e-commerce with management by our digital marketing pros. We train your team of sales agents to follow up with existing customers to schedule appointments for service. Offer discounts on new products and often upsell additional products and services. Our digital marketing experts use a combination of social media, responsive websites and online advertising to create a funnel to drive traffic and create new customers.
Feedback for Customer Retention and Profits
We use proven methods to generate customer feedback and analyze and filter it for our partners. Short, timely digital surveys are used to solicit customer comments on brand performance, suggestions for improvement, likelihood of repeat business and would they recommend our partners. AI monitoring of all channels of communication is utilized to detect trends or potential problems. Brightway keeps you informed by producing real-time daily sales reports to discover market opportunities and make adjustments in inventory or allocation of resources.
Improve Customer CX with Multiple Communication Channels
We make it convenient for your customers to reach you through different channels. This allows Brightway specialists to resolve customer concerns before they become problems and improves customer retention.
Online Chat
Messaging
Phone Live Voice
Automotive Segments Served:
- Automobile Dealerships – New & Used
- Auto Detailers
- Service & Repair Centers
- New & Used Parts
- Accessories
